General Terms and Conditions

By using the Webshop and providing the necessary data for making a purchase, the User accepts and acknowledges as binding the provisions contained in this GTC, thereby acknowledging and accepting the following:

These general terms and conditions are applicable to all products available and purchasable on the andyourstories.com website (hereinafter referred to as "Webshop"). Any technical information necessary for the use of the Webshop, which is not included in the General Terms and Conditions (hereinafter referred to as "GTC"), is provided in other information available on the andyourstories.com website.

The contract concluded through the Webshop is not considered in writing, the Webshop does not register it, so it is not accessible and viewable afterwards.

The Webshop is not subject to any code of conduct.

By using the online store and providing the necessary data for the purchase, the Customer accepts and acknowledges as binding the provisions contained in this GTC, and acknowledges and accepts the following:

Identifying the contracting partner

During the purchase through the Webshop, a contract is concluded between the Customer and ANDYOURSTORIES Hungary Kft.

Online store operator:

ANDYOURSTORIES Hungary Ltd.

Company registration number:01-09-372494

Headquarters: 2144 Kerepes Nyárfa utca 16

Email: 

Phone:06 70 9359711

Tax number: 28753522-2-13

Bank account number: 10401093-50526975-55861006

The professional chamber territorially competent: Budapest Chamber of Commerce and Industry

The process of purchasing

In the webshop, purchases can only be made in Hungarian.

The detailed features, price, and availability of the desired product or service can be found by clicking on the name of the product or the image representing the product. Clicking on the "Add to Cart" button or the cart icon will place the product in your virtual shopping cart.

By clicking on the shopping cart icon, the list of products placed in the cart so far can be displayed and reviewed, and the finalization of the order can be initiated by clicking on the "Checkout" button.

The purchase can be made as a guest by providing the necessary shipping information or for registered users by logging in. If the Buyer has provided all the information correctly, they can choose the payment method (PayPal or credit card payment) and complete the purchase with payment.

3 Confirmation, contract established

After the Customer has sent their order, the offer will be confirmed within 48 hours at the latest via automatic email, which confirms that the Webshop has received the submitted order. The automatic email also includes the details of the order ("Order Details"). This Order Details does not constitute acceptance of the order, but only informs that the order has been received by the Webshop.

The Webshop accepts the Customer's offer through a separate acceptance email. The contract is concluded upon the receipt of a separate email from the Webshop accepting the offer, and not upon the arrival of the automatic confirmation email of the order within 48 hours.

The Customer is exempt from the obligation to accept the offer if they do not receive the confirmation email regarding their order sent by the Webshop without delay (within 48 hours).

If the Customer notices an error in the data provided in the confirmation email, they are obliged to notify the Webshop within 1 day to avoid the fulfillment of unwanted orders.

The order constitutes a contract concluded electronically, to which the provisions of Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commerce services and information society services are applicable. The contract falls under the scope of Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses, and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

Storing the text of the contract

The Webshop stores the data of the order. If the Customer would like to receive it in printed form, they can print out the order confirmation email, which contains all the essential information related to the order. The Customer receives this email to the email address provided by them after submitting the order.

5 Right of withdrawal

The provisions contained in this point apply exclusively to a natural person who acts outside the scope of his profession, occupation, or business activities, who buys, orders, receives, uses, or benefits from goods, as well as the recipient of commercial communication and offers related to the goods (hereinafter referred to as "Consumer").

The consumer is entitled to enter into a contract for the sale of the product

 

the product,

When selling multiple products, if the services of the individual products are provided at different times, the last provided product,

The last item or piece delivered in the case of a product consisting of multiple items or pieces,

If the product needs to be regularly delivered within a specified period, the first service

 

The Consumer may withdraw from the contract within fourteen (14) days from the date of receipt by the Consumer or a third party other than the carrier designated by the Consumer, without giving any reason (hereinafter collectively referred to as the "Withdrawal Period").

Consumers are entitled to exercise their right of withdrawal between the day of conclusion of the contract and the day of receipt of the product.

If the Consumer wishes to exercise the right of withdrawal, they are obliged to send their clear statement of withdrawal (via post or electronically) to the Operator of the Webshop using the contact details provided in point 1 of these GTCs during the Withdrawal Period. For this purpose, the Consumer may use the "Withdrawal Statement - Sample" found in the appendix 1 of these GTCs.

The Consumer is responsible for proving that they have exercised their right of withdrawal in accordance with the relevant provisions of this GTC. If the Consumer does not send their withdrawal statement within the specified deadline in a verifiable manner, it shall be deemed that the Consumer has not fulfilled the necessary conditions for exercising the right of withdrawal, therefore their contract will not be terminated, and the contract will remain in force.

In case of withdrawal in writing, the declaration shall be deemed valid if the Consumer sends his statement to the Webshop during the Withdrawal Period (even on the 14th calendar day).

When notifying by post, the Webshop considers the date of posting to the post office, and when notifying via email, it takes into account the time of sending the email for deadline calculation purposes. The Consumer's letter is sent by registered mail to credibly prove the date of posting.

The consumer may exercise the right of withdrawal within the withdrawal period by sending the withdrawal statement to the Webshop before the expiration of the Withdrawal Period (14 days).

In case of consumer withdrawal, the ordered product must be returned to the address specified below without undue delay, but no later than within 14 days from the notification of withdrawal. The deadline is considered met if the Consumer sends (posts or hands over to the courier ordered by them) the product before the expiration of the 14-day deadline.

If the Consumer orders more than one product or service, they may withdraw from any or all contracts relating to any of the products or services.

The cost of returning the product to the Webshop address is borne by the Consumer. The Webshop is unable to accept packages returned with cash on delivery. In addition to the cost of returning the product, the Consumer is not subject to any other costs related to withdrawal.

If the Consumer withdraws from the contract, the Webshop shall refund all consideration provided by the Consumer without delay, but no later than within 14 days from the receipt of the Consumer's withdrawal statement, including the shipping (delivery) costs, except for any additional costs arising from the fact that the Consumer has chosen a different mode of transport than the cheapest standard mode of transport offered by the Webshop.

The Webshop is entitled to withhold the refund until it has received the product back, or the Consumer has credibly demonstrated that it has been returned: the Webshop will consider the earlier date of the two.

During the refund, the Webshop applies the same payment method as used in the original transaction, except if the Consumer expressly consents to using a different payment method; as a result of applying this refund method, the Consumer will not incur any additional costs.

The consumer can only be held liable for the decrease in value of the product if it occurred due to use exceeding what is necessary to determine the nature, characteristics, and operation of the product.

The consumer is not entitled to the right of withdrawal.

In the case of a product that is not prefabricated and has been produced based on the Consumer's instructions or explicit request by the Webshop, or in the case of a product clearly tailored to the Consumer,

- for products in sealed packaging that cannot be returned after opening for health or hygiene reasons (e.g. cosmetic products)

- In the case of the sale of sealed audio or video recordings, as well as computer software copies, if the consumer has opened the packaging after delivery,

- for a product or service where the price or fee depends on fluctuations in the money market that are not influenced by the Webshop.

The Consumer must attach the delivery note to the item to be returned and provide the reason for the return. If the Consumer does not specify the reason for the return, it does not mean the loss of their right of withdrawal. In case of return, please send the package back to the following address:

Andyourstories Hungary Kft. - Szentendrei út 89-95 (Building 78), 1033 Budapest

In case of any questions, the Consumer can inquire at the following contacts: 

When contacting us by mail, please write on the envelope: "andyourstories.com Webshop". The documents that may be helpful for the Consumer and the Webshop upon return can be found next to the shipment, along with the invoice.

If you have any questions regarding the right of withdrawal, please contact the Operator of the Webshop at one of the above contact details.

Prices and shipping

The price displayed next to the products in the online store is in Hungarian Forint. The shipping cost is not included in the price of the product. The price is valid at the time of ordering.

Delivery is only available within the territory of Hungary. The Buyer will be informed about the delivery times during the ordering process on the Webshop. If the specified delivery time cannot be met, the Webshop will notify the Buyer via email.

7 Shipping

In exceptional cases, it may happen that the online store has to invoice a higher shipping fee than what is indicated in the shipping information. In such cases, the online store prepares a detailed breakdown of the fee and draws the Customer's attention to it before fulfilling the order.

If the Webshop needs to deliver the order in multiple steps due to technical or logistical reasons after the order has been placed, the shipping costs will of course only be charged once.

If the Customer notices any damage on the product or packaging during delivery, they must request the delivery person to draw up a report on the damages. If the packaging or product is visibly damaged at the time of delivery, and the damage occurred before the acceptance of the goods, the Webshop provides free return of the product. The Webshop does not take responsibility for damages noticed after the acceptance of the delivery!

8 Warranty

8.1 Warranty

The Customer may assert a warranty claim against the Webshop in case of defective performance by the Webshop.

In the case of a consumer contract, the Buyer can assert their warranty claims for product defects that existed at the time of delivery within a 2-year limitation period starting from the date of receipt. Beyond the 2-year limitation period, they will no longer be able to enforce their warranty rights.

The entitled party can assert its warranty claims within a 1-year limitation period from the date of receipt in the case of a contract not concluded with a consumer.

The Customer - at their choice - may request a repair or replacement, unless fulfilling the chosen request by the Customer is impossible or would result in a disproportionate additional cost for the Webshop compared to fulfilling another request. If the repair or replacement is requested

Customer may request a proportional reduction of the consideration or the correction of the defect at the expense of the Webshop if the Customer has not requested or could not have requested it, or the Customer may correct it himself or have it corrected by someone else, or - as a last resort - may withdraw from the contract. Withdrawal is not possible due to a minor defect.

The consumer may switch their chosen warranty right to another one, but they must bear the cost of the switch, unless it was justified or the Online Store gave reason for it.

The customer is obliged to report the defect to the Webshop immediately after its discovery, but no later than 2 (two) months from the discovery of the defect.

The Customer can enforce their warranty claim directly against the Online Store.

Within 6 (six) months from the performance of the contract, there are no other conditions for asserting the warranty claim besides notifying the defect, if the Buyer can prove that the product was purchased from the Webshop (by presenting the invoice or a copy of the invoice). In such cases, the Webshop is only exempt from liability if it can rebut this presumption, that is, prove that the defect in the product occurred after it was handed over to the Buyer. If the Webshop can prove that the cause of the defect is attributable to the Buyer, it is not obliged to comply with the warranty claim raised by the Buyer. However, after 6 (six) months from the performance, the Buyer is obliged to prove that the defect recognized by the Buyer already existed at the time of performance.

If the Customer asserts their warranty claim regarding a specific identifiable defect of the product, the warranty claim shall not be considered as asserted for other parts of the product.

8.2 Product warranty

In case of a defect in the product (movable item), the Buyer qualifying as a Consumer may enforce the right specified in point 8.1 or the product warranty claim, at their choice.

However, the Buyer is not entitled to assert a warranty claim and a product warranty claim simultaneously for the same defect. In the event of a successful assertion of a product warranty claim, the Buyer may assert their warranty claim against the manufacturer for the replaced product or repaired part.

As a warranty claim, the Buyer can only request the repair or replacement of the defective product, that is, there is no possibility for monetary compensation, price reduction, or withdrawal, as there is no contractual relationship between the manufacturer and the consumer, the contract is missing. In case of asserting a warranty claim for a product defect, the Buyer must prove it.

A product is considered faulty if it does not meet the quality requirements valid at the time of placing on the market or if it does not have the properties specified in the description provided by the manufacturer.

The Customer may enforce the warranty claim within 2 (two) years from the date of the product's manufacturer release. After this deadline, the entitlement is lost. The Customer is obliged to notify the manufacturer of the defect without delay after discovering the defect. The defect

The error reported within 2 (two) months of its discovery must be considered as reported without delay. The Customer is responsible for any damage resulting from the delay in reporting.

The Customer may enforce their warranty claim against the manufacturer or distributor (Webshop) of the movable item.

According to the Civil Code, the manufacturer of the product is considered to be both the producer and the distributor.

The manufacturer, distributor (Webshop) is only exempt from product warranty obligations if it can prove that:

The product was not manufactured or placed on the market within the scope of business activities, or

The defect was not recognizable at the time of release according to the state of science and technology.

The defect of the product arises from the application of legislation or mandatory regulatory requirements.

To be exempted, the manufacturer or distributor (Webshop) only needs to prove one reason.

9 Warranty

The mandatory warranty for consumer goods is regulated by Government Decree 151/2003 (IX. 22.) on the mandatory warranty for certain durable consumer goods. The scope of the decree applies only to new products sold within the territory of Hungary under consumer contracts and listed in the annex of the decree.

The Webshop provides a 1-year warranty for all technical products purchased from it, which corresponds to the mandatory warranty period listed in the annex to the government decree for durable consumer goods.

The start date of the warranty is the day of handing over the product to the Buyer, or if the installation is carried out by the Webshop or its authorized representative, the day of installation. The Webshop validates the warranty certificate attached to the product when it is handed over for delivery to the Buyer.

The defect is not covered by warranty if it occurred after the product was handed over to the Customer, for example, if the defect

- improper installation (except if the installation was carried out by the Webshop or its authorized representative, or if the improper installation can be attributed to an error in the user manual) - misuse, disregarding the instructions in the user manual, - improper storage, mishandling, damage,

Elementary damage caused by a natural disaster.

In case of a defect covered by the warranty, the Customer

First and foremost - at your choice - you may demand repair or replacement, unless fulfilling the chosen warranty claim is impossible, or if it is the Webshop's other

By fulfilling the warranty claim, it would result in disproportionate additional costs compared to the value represented by the product in perfect condition, the severity of the breach of contract, and the damage caused to the Consumer by fulfilling the warranty claim.

If the Webshop did not undertake the repair or replacement within the deadline corresponding to its obligation, and cannot fulfill the interests of the Buyer while preserving them, or if the Buyer's interest in the repair or replacement has ceased, the Buyer - at their choice - may request a proportional reduction of the purchase price, have the defect corrected at the expense of the Webshop or by another party, or withdraw from the contract. Withdrawal is not possible due to a minor defect.

The repair or replacement - taking into account the characteristics of the product and the expected purpose by the Customer - must be carried out within an appropriate deadline, preserving the interests of the Customer. The Webshop must strive to perform the repair or replacement within a maximum of 15 (fifteen) days.

During the repair, only new parts can be installed in the product.

The time required for repair, during which the Consumer cannot use the product properly, does not count towards the warranty period. The warranty period starts again for the replaced (repaired) product (part) and for any defects resulting from the repair.

The costs related to fulfilling the warranty obligation are borne by the Webshop.

Consumers, however, are not entitled to assert a warranty claim and a guarantee claim, or a product warranty claim and a guarantee claim simultaneously for the same defect. Regardless of these limitations, Consumers are entitled to the rights arising from the guarantee separately from the entitlements defined in points 1) and 2).

Warranty, warranty claim

You can report your warranty or guarantee claim regarding the products in person at the address specified below, by email, or by phone at the Webshop:

1125 Budapest, Álom Street 21

In case of any questions, the Consumer can inquire at the following contacts: 

When contacting us by mail, please write "andyourstories.com" on the envelope. The documents that may be helpful for the Consumer and the Webshop upon return can be found next to the shipment, along with the invoice.

If you have any questions regarding the right of withdrawal, please contact the Operator of the Webshop at one of the above contact details.

The warranty under the contract does not affect the existence of warranty rights.

10 Retention of title

Until the full purchase price is paid, the goods remain the property of the Webshop. If the product comes into the possession of the Buyer before the full payment of the purchase price for any reason, the Buyer is responsible towards the Webshop for all damages that cannot be imposed on anyone for reimbursement.

Payment, due date, late payment

Online credit card payment - For our online storeBarion Payment Zrt. provides convenient and secure online payment. Authorization number of the Hungarian National Bank: H-EN-I-1064/2013. Your credit card details will not reach our store.When paying by credit card, you will be redirected to the Barion payment page, so the payment will be made directly on their website, operated in accordance with the rules and security regulations of international card companies, and not on the online store's website. The online store does not have access to your card details, number, expiration date, or any information related to the account behind it, and cannot view them in any form.

The Operator of the Webshop reserves the right to exclude certain payment methods in some cases, or to request advance payment.

12 Contact

The Customer can report any questions or complaints to the following contact information:

1126 Budapest, Böszörményi út 3a

 

When contacting us by mail, please write on the envelope: "andyourstories.com"

13 Enforcement options

Complaint handling

The Customer may submit consumer complaints related to the product or the activities of the Webshop through the contact details provided earlier.

The Webshop shall remedy verbal complaints immediately if possible. If immediate remedy of the verbal complaint is not possible due to the nature of the complaint, or if the Customer does not agree with the handling of the complaint, the Webshop shall draw up a report on the complaint - which shall be kept for five years together with its substantive response to the complaint - and shall electronically deliver it to the Customer.

The Webshop will respond to the complaint received in writing within 30 (thirty) days. The action in accordance with this contract means sending it by mail.

In case of rejecting a complaint, the Webshop informs the Buyer about the reason for the rejection.

13.2 Other legal remedies

If a legal dispute arises between the Webshop and the Customer that cannot be resolved through negotiations with the Webshop, the Customer may initiate legal proceedings. In case of a consumer dispute, the following legal remedies are available to the Customer:

Complaint to the consumer protection authority,

Initiating the procedure of the Arbitration Board

In the application of the rules concerning the Arbitration Board, a consumer is considered to be the civil organization specified by a separate law, church, housing cooperative, condominium association, micro, small and medium-sized enterprise, who buys, orders, receives, uses, benefits from goods, or is the recipient of commercial communication or offers related to the goods.

14 Privacy

You can find the privacy policy of the online store here: 

15 Unilateral modification of the General Terms and Conditions

The Operator of the Webshop is entitled to unilaterally modify these General Terms and Conditions at any time. The modified provisions shall apply to orders placed after they come into effect.

The Operator of the Webshop reserves the right to make any changes, improvements to the Webshop at any time without prior notice and to move the Webshop to another domain name.

The effective date of the General Terms and Conditions is: 2019.02.05.